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Privacy Policy

Althans Insurance Agency Notice of Privacy Policy and Practices 

This Notice tells how and why we collect personal information about out customers, how we handle it and with whom we share it. We respect the privacy of personal information and handle it securely. Our practices apply to current and former customers. 

Why We Collect Personal Information We collect personal information: 

  • To help determine eligibility for health care coverage 
  • To fulfill a request you have made 
  • To service your application, your insurance coverage, or for our normal business activities 
  • To provide other information and services valuable to our customers 

We may also be required to collect and keep certain information so that we meet legal and regulatory requirements. We keep this information after a customer's health coverage ends. 

Personal Information We Collect The information we collect about you may relate to: 

  • Your employment 
  • Your finances or health 
  • Your hobbies or personal characteristics 
  • Publicly available information 

Customers may also give personal information when they fill out surveys or contact us. 

Personal Information We Collect From Others We may also receive personal information about our customers from others. 

  • Employers, other insurance agents and brokers 
  • Health care providers (doctors, clinics, hospitals) 
  • Other insurance companies that provide coverage to our customer 
  • Business partners (companies with whom we have arrangements to assist us in providing customer products and services) 

The information we collect from others may include, for example, eligibility, claims and payment information. 

How We Protect Personal Information We use strict safeguards to protect the personal information of our customers. These safeguards include how we store personal information in work spaces and computers, and how we transfer that information when it is part of their job to provide products or 

services to our customers. These people are informed about the safeguards we have in place, our privacy polices, and the law that protects privacy. 

Why and to whom we may share your information 

We may share collected information as required or allowed by law. For example, we may share information: 

  • To consider your application for insurance or your claim for benefits 
  • To service your application, your insurance coverage, or for our normal business activities 
  • To fulfill a request you have made 

Less often, we may share your information for other reasons, such as: 

  • To a person or company that helps us serve you 
  • To law enforcement and regulatory authorities or any one else as required by law 
  • To a group policyholder to report claims history, perform an audit or service the group policy 
  • To Authorized representatives such as parents and guardians, or people given permission by the customer 

Your right to access and change your personal information: 

You have the right to request a copy or correction of personal information that we collect in connection with your insurance policy. You may contact our Privacy Officer by calling 440-247-6422 or writing to: Althans Insurance Agency, P.O. Box 570, Chagrin Falls, OH 44022 

Other Information We may change our privacy policy and practices from time to time. 

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Contact Information

543 East Washington Street
Chagrin Falls, Ohio 44022
Phone: (440) 247-6422
Fax: (440) 247-2394

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